Privacy Policy

Last Updated: 13.11.2024

LP Health Performance (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website [www.lphealthperformance.com.au] (“Site”), and interact with our services. By using our Site, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

  • Personal Information: We collect personal details that you provide through forms on the Site, such as:

    • Name

    • Email address

    • Phone number

    • Billing information (including payment details)

    • Health and demographic information (in cases where relevant forms are completed)

  • Sensitive Information: We may collect sensitive data, such as health information, through specific forms on the Site that you voluntarily complete.

We do not collect non-personal data.

The Site is hosted by Squarespace, which may also collect certain data as described in their Privacy Policy.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To communicate with you regarding our services and respond to your inquiries

  • To provide the appropriate health and fitness services, tailored to your needs

  • To process payments for products and services purchased through the Site

  • To improve the Site and your experience using it

  • To send notifications and marketing materials, based on your preferences

  • To notify you about relevant products, services, or updates that we think may interest you

We may also use your data for targeted advertising and share information with third-party service providers for the purposes of:

  • Appointment booking (via Splose)

  • eCommerce payments (via Square and Squarespace Payments)

  • Email marketing and notifications (via integrated platforms)

  • Social media for promoting services and content

3. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your user experience. The cookies may be essential, non-essential, or third-party cookies.

  • Consent: You can control and consent to the cookies you allow via the cookie consent banner that appears when you first visit our Site. However, please note that some cookies placed by third-party services may not be fully controlled by this banner.

  • For more details on the cookies used by Squarespace, please refer to their cookie policy.

4. Data Security

We are committed to ensuring that your personal information is secure. We use industry-standard security measures to protect your data, including:

  • SSL encryption

  • Two-factor authentication

  • Password protection

  • Denial of service protection

  • Ongoing security monitoring

Our website is hosted through Squarespace, which complies with security standards and is also PCI compliant for handling payments. More information on Squarespace's security measures can be found in their Security Policy.

5. Your Rights and Choices

You have the right to access, correct, update, or request deletion of your personal information, subject to certain legal exceptions.

  • Access and Control: You can request access to your personal data or request updates and corrections by contacting us directly.

  • Deletion: You can request the deletion of your personal data at any time. However, in some cases, we may be unable to delete certain data if retention is required for legal or business purposes.

You can contact us by email at lachy.porter@gmail.com to submit any access, update, or deletion requests. We may ask you to provide additional information to verify your identity before fulfilling your request.

  • Opting Out of Marketing Communications: If you’ve opted into marketing emails, you may unsubscribe at any time by clicking the unsubscribe link in the emails or by contacting us directly.

6. Third-Party Services

We use third-party services that may collect, store, or process personal data:

  • Splose – Appointment booking platform. Their privacy policy is available here.

  • Squarespace – Web hosting and eCommerce services. Their privacy policy is available here.

Please review their privacy policies for more information about how they handle your data.

7. Children’s Privacy

Our Site is not intended for children under the age of 18, and we do not knowingly collect personal data from minors. If you believe that we have inadvertently collected information from a child, please contact us immediately.

8. International Data Transfers

While we primarily operate within Australia, we may transfer and store personal data to locations outside of Australia, including the United States, where some of our service providers (like Squarespace) are based. By using our Site, you consent to the transfer and storage of your data in accordance with this Privacy Policy and applicable data protection laws.

9. Compliance with Applicable Laws

We make our best efforts to comply with the General Data Protection Regulation (GDPR) and other relevant international privacy regulations where applicable, including for users outside of Australia.

For further details, please refer to the information provided by Squarespace regarding their GDPR compliance here.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of this page. We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your data.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

Email: lachy.porter@gmail.com